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Citizen Experience Management

A talk by Sam Pittam-Smith, Harry Scott-Trimble, Susie Faulkner, Richard Godfrey and Jenny Payne
Norfolk County Council, Made Tech, London Borough of Haringey, GovX Digital and Cornwall Council

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About this talk

New research from the Demos think tank suggests that residents want a less transactional, and more relationship-based service model. How should public sector bodies rethink the citizen journey to deliver genuine user-centred services?

Join us for insights from the experience of Haringey, Norfolk and Cornwall as we ask:

  1. How have your user needs and expectations changed - and how have you responded?

  2. How quickly have you seen citizen demand shift to new delivery channels? How do we make services coherent across multiple channels?

  3. The people most in need of help are often the people least able to access it - how do we design services with them in mind?

Made Tech is offering GovX Digital attendees a free download or request a free hard copy (for public sector employees only) of two thought leadership books.

Building High Performance Agile Teams: click here to download.

Accelerating discovery in public sector digital service delivery: click here to download.

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