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Local Government Contact Centres

A talk by Richard Godfrey, Jay Gupta, James Marshall, Phil Quickenden and Jacqueline Whitney
GovX Digital, Talkdesk, Southampton City Council, Suffolk County Council and Wokingham Borough Council

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About this talk

Remote, distributed, cloud-based and AI-enabled - we take a look at how contact centres in local government will enable the digital agenda.

Join us for insights from the experience of Southamption, Suffolk, Wokingham and Talkdesk as we ask:

  1. How has service demand changed within your contact centre - and how have you changed in response?

  2. What progress have you made away from service-based silos, to a more unified view of the user, and a more seamless citizen experience?

  3. How do you balance reducing the cost to serve with maintaining call quality and support for those residents most in need?

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Talkdesk
Suffolk County Council
Wokingham Borough Council
Southampton City Council

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