Buy now

Have you purchased yours? Buy Your All-Access Pass now & get lifetime access!

Local Government Contact Centres

A talk by Richard Godfrey, Jay Gupta, James Marshall, Phil Quickenden and Jacqueline Whitney
GovX Digital, Talkdesk, Southampton City Council, Suffolk County Council and Wokingham Borough Council

Register to watch this content

By submitting your email you agree to the Terms of Service and Privacy Statement
Watch this content now

Categories covered by this talk

About this talk

Remote, distributed, cloud-based and AI-enabled - we take a look at how contact centres in local government will enable the digital agenda.

Join us for insights from the experience of Southamption, Suffolk, Wokingham and Talkdesk as we ask:

  1. How has service demand changed within your contact centre - and how have you changed in response?

  2. What progress have you made away from service-based silos, to a more unified view of the user, and a more seamless citizen experience?

  3. How do you balance reducing the cost to serve with maintaining call quality and support for those residents most in need?

Have you got yours yet?

Our All-Access Passes are a must if you want to get the most out of this event.

Check them out

Learn from amazing companies like these

Suffolk County Council
Wokingham Borough Council
Southampton City Council

Proudly supported by

Want to sponsor this event? contact us.

var cssCode = ''; document.head.innerHTML = document.head.innerHTML + cssCode; LocalGov Transformation Show 2021