Local Government Contact Centres

A talk by Richard Godfrey, Jay Gupta, James Marshall, Phil Quickenden and Jacqueline Whitney
GovX Digital, Talkdesk, Southampton City Council, Suffolk County Council and Wokingham Borough Council

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About this talk

Remote, distributed, cloud-based and AI-enabled - we take a look at how contact centres in local government will enable the digital agenda.

Join us for insights from the experience of Southamption, Suffolk, Wokingham and Talkdesk as we ask:

  1. How has service demand changed within your contact centre - and how have you changed in response?

  2. What progress have you made away from service-based silos, to a more unified view of the user, and a more seamless citizen experience?

  3. How do you balance reducing the cost to serve with maintaining call quality and support for those residents most in need?

Learn from amazing companies like these

Suffolk County Council
Wokingham Borough Council
Southampton City Council

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